FAQs

SHOPPING INFORMATION

Are your Products Genuine/Original?

At HafeezCenterOnline, we believe in originality,We only sell pin-packed PTA Approved Phones.Each and every product you find at HafeezCenterOnline, whether it’s for Rs. 200 or Rs. 200,000, is 100% genuine & original.

Where are you Located?

You can enjoy shopping at  Hafeezcentreonline Head office, where you can self pick your Product

City Star Shopping Mall 4th Floor Lahore

What is the Delivery Time?

While we try to get your product into your hands as fast as possible, all online orders usually take 24-72 hours to be there. In extremely rare cases, such as when we specially import a product for you, it may take up to 5 working days.

Do you have an Exchange Policy?

Our return policy allows you to exchange a product in two cases:
1) If received a wrong product.
2) If received a defected/damaged product.
However, to complete replacement of your product, the product should be:
• If a wrong/ defected/ damaged product is delivered, we will get it picked up for free.
• The product should be sealed in its original product packaging.
• The product should be unused and the packaging should not be damaged.
• Do not put tape or stickers on the manufacturers box.
• The exchange request should be made within 72 hours of receipt of the delivery package.
• Once the wrong product is received by us, we will dispatch the correct product within 5-7 working days.
• We will expedite exchange once we have received and inspected the product

Products cannot be returned or exchanged if the package is opened or damaged.
• All the accessories are without any warranty and will only be exchanged if the box is not opened.
• It is important to print out and paste the return label on your return parcel to avoid any
inconvenience/delay in process of your return.