Warranty & Returns

RETURN POLICIES

Our return policy allows you to exchange a product in two cases:

1. If received a wrong product.
2. If received a defected/damaged product.

• However, to complete replacement of your product, If a wrong/ defected/ damaged product is delivered, we will get it picked up for free.
• The product should be sealed in its original product packaging.
• The product should be unused and the packaging should not be damaged.
•  Do not put tape or stickers on the manufacturers box.
• The exchange request should be made within 72 hours of receipt of the delivery package.
•  Once the wrong product is received by us, we will dispatch the correct product within 5-7 working days.
• We will expedite exchange once we have received and inspected the product.

PLEASE NOTE:

•  Products cannot be returned or exchanged if the package is opened or damaged.
• All the accessories are without any warranty and will only be exchanged if the box is not opened.
• It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
• Which locations do you deliver to?
• We deliver all over Pakistan.
• What are your delivery times?
• For cities Rawalpindi, Lahore, Islamabad, Faisalabad, Sheikhupura and Kasur delivery time will be 24 hours
• (Mobile Phones only), and for locations other than the mentioned one’s delivery time will be 2-3 business days.

How long would it take for me to receive my order?

• We would make every effort to deliver your order within 2-3 business days.
• Is it necessary for me to provide identification when I receive the package?
• No, it is not necessary if you are not available at that place then other person receive your parcel with your permission.

Can I modify my delivery address?

• Once the order has been placed, you cannot change the delivery address. You have to cancel the order and reorder the product with the correct address. The payments, if you have already made, will be refunded to you.

How can I cancel my order?

• You can cancel your order when you receive a confirmation call for your order from our customer service representative.

What if my order is already in the process of being shipped, or already shipped?

• You just have to contact our customer care; they will cater your cancellation.
• Cancellation in case of Online payment:

If you want to cancel the order after the product has been shipped, you need to speak to HCO customer care and make a request to cancel the order. After the order has been cancelled, the money will be refunded to debit card, credit card, or internet banking account (whichever mode you have used for payment); as per the policy of the merchant.

• PLEASE NOTE: Cancellations requests should not be sent via email and will be approved as applicable and/or a service representative will call you to discuss. As needed, our representatives are able to assist with order adjustments and cancellation requests as well.
• Representatives may be reached at +92 315 4745555,+92 315 4746666

What can I do if the package was delivered to the wrong person?

• Please contact our customer service to get help on such issues.